Terms & Conditions
# Terms and Conditions – TohfaWorld
Effective Date: 12/04/2026
Website: [www.tohfaworld.com](http://www.tohfaworld.com)
Welcome to TohfaWorld. These Terms and Conditions govern your use of our website and services. By accessing, browsing, or placing an enquiry/order on our website, you agree to comply with and be bound by the following terms. Please read them carefully before proceeding.
1. About Us
TohfaWorld is a government-registered brand engaged in the business of corporate gifting solutions in Delhi/NCR. We specialize in supplying bulk gifting items including thermoware, stainless steel products, textiles, and customized corporate gifts.
2. Acceptance of Terms
By using this website, you acknowledge that:
* You have read, understood, and agreed to these Terms and Conditions.
* You are legally eligible to enter into binding agreements under Indian law.
* You will use this website only for lawful purposes.
3. Product Information & Pricing
* All product descriptions, images, and specifications are provided for general information purposes.
* Prices mentioned on the website are indicative and may vary based on:
* Quantity (bulk orders)
* Customization requirements
* Market fluctuations
* Final pricing will be confirmed only after enquiry and approval from both parties.
* We reserve the right to modify product details or pricing without prior notice.
4. Enquiry-Based Ordering System
* TohfaWorld operates primarily on an **enquiry-based model**.
* Customers are required to submit an enquiry before proceeding with order confirmation.
* Orders will only be processed after:
* Requirement discussion
* Final quotation approval
* Payment confirmation
5. Customization Policy
* Customized products (branding, logo printing, packaging) are subject to:
* Design approval from the customer
* Additional charges depending on complexity
* Once approved, customized orders cannot be cancelled or modified.
* TohfaWorld is not responsible for errors in approved artwork/design shared by the customer.
6. Payment Terms :
* Payment terms may vary depending on order size and agreement.
* Standard payment structure:
* Advance payment (partial or full)
* Balance payment before dispatch
* Accepted payment modes include:
* Bank Transfer (NEFT/RTGS/IMPS)
* UPI Payments
* Failure to complete payment may result in order cancellation.
7. Shipping & Delivery :
* Delivery timelines depend on:
* Order quantity
* Product availability
* Customization requirements
* Estimated delivery timelines will be communicated during order confirmation.
* TohfaWorld is not liable for delays caused by:
* Courier/logistics partners
* Natural disasters or unforeseen circumstances
* Shipping charges may apply based on order size and location .
8. Returns, Refunds & Cancellation :
* Due to the nature of bulk and customized orders:
* Returns are generally **not accepted**.
* Refunds will only be considered in case of:
* Damaged goods (reported within 24–48 hours of delivery)
* Incorrect product delivered
* Cancellation Policy:
* Cancellation Policy:
* Orders cannot be cancelled once production has started.
* Advance payments are non-refundable for customized orders.
9. Quality Assurance :
* We strive to maintain high product quality standards.
* Minor variations in color, finish, or packaging may occur due to:
* Manufacturing processes
* Lighting and display differences
* Such variations shall not be considered defects.
10. Intellectual Property :
* All content on this website (images, text, logos, designs) is the property of TohfaWorld.
* Unauthorized use, reproduction, or distribution is strictly prohibited.
* Customer-provided logos/designs remain the property of the customer.
11. Limitation of Liability :
* TohfaWorld shall not be liable for:
* Any indirect or consequential damages
* Loss of business, profit, or reputation
* Our maximum liability shall not exceed the order value paid by the customer.
12. User Responsibilities :
You agree not to:
* Use the website for fraudulent purposes
* Provide false or misleading information
* Attempt to harm or disrupt website functionality
13. Privacy Policy :
* Customer data collected through enquiry forms is used only for:
* Order processing
* Communication purposes
* We do not sell or share customer data with third parties without consent, except as required by law.
14. Governing Law & Jurisdiction :
* These Terms and Conditions are governed by the laws of India.
* Any disputes shall be subject to the jurisdiction of courts in Delhi/NCR only.
15. Amendments to Terms :
* TohfaWorld reserves the right to update or modify these Terms at any time without prior notice.
* Continued use of the website implies acceptance of updated terms.
16. Contact Information :
For any queries or concerns, please contact us:
TohfaWorld
Delhi/NCR, India
Email: [tohfaworld@gmail.ccom]
Phone: [+91-7834960940]17. Transparency Commitment
At TohfaWorld, we believe in building long-term relationships through:
* Clear communication
* Honest pricing
* Reliable service
We aim to provide a seamless and trustworthy corporate gifting experience to all our clients.
**Note:** It is recommended to review these Terms periodically to stay informed of any updates.